Frequently Asked Questions
Everything you need to know about your luxury chocolate experience.
How do you ensure chocolate doesn't melt during shipping?
We use specialized temperature-controlled packaging and insulated liners, along with cold packs during warmer months, to ensure your chocolates arrive in perfect condition.
Can I track my order after it has been placed?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number to monitor your delivery's progress in real-time.
Do you offer vegan or dairy-free chocolate options?
While many of our dark chocolates have high cocoa content, most of our products are processed on equipment that handles dairy. Please check the specific ingredient list on each product page for allergen information.
What is the shelf life of Godiva chocolates?
To enjoy the peak flavor and texture, we recommend consuming our truffles and pralines within 3-5 weeks of purchase, stored in a cool, dry place between 15°C and 18°C.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact our customer service team within 48 hours for a replacement or refund.
Do you provide international shipping?
Currently, we ship to a select list of countries to ensure product freshness. Delivery availability and rates are calculated at checkout based on your specific location.