Returns & Exchanges
At GODIVA, we strive for perfection in every bite; however, due to the perishable nature of our gourmet chocolates, we can only accept returns for items that arrive damaged or incorrect. If your order does not meet our gold standard of quality, please contact us within 15 days of delivery for a replacement or refund.
Contact Customer Care
Reach out to our support team via phone or our online contact form with your order number and details regarding the issue.
Provide Documentation
To expedite your request, please provide clear photographs of the damaged packaging or incorrect items received.
Receive Authorization
Once your claim is reviewed, we will provide a Return Merchandise Authorization (RMA) or confirmation for a direct replacement.
Resolution Process
Depending on your preference and product availability, we will issue a full refund to your original payment method or ship a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing